SHIPPING POLICY
  • Flat fee of £5.99 for UK Mainland, Scotland and Northern Ireland

 Orders must be placed before 1:00 PM Monday to Friday in order to be sent out the next day. Orders placed over the weekend will be dispatched on the Monday. Estimated delivery between 1 and 3 business days. However, due to the ongoing drivers shortage please allow up to 7 days before filing a complaint. .

 

Delivery times are subject to change.

From our experience, delivery times can be shorter than estimated however, please allow 7 days to receive your order. Once the packages leave our caring hands we will not able to control the shipping service. However, we will provide Tracking Numbers to all the orders.

We are using DPD Next day delivery on 99% of our orders but sometimes we will be using different couriers or Royal Mail. This decision is taken by Joyinit staff based on costs and efficiency. We are aiming to use the fastest shipping method but safest too.

Handling time: We aim to ship all our orders on the same day or next day but in very busy periods please allow up to 3 working days to pack your orders. 

International Shipping

Please contact us before placing an order

RETURN POLICY

We are not accepting returns based on a change of mind! 

For any damaged and/or wrong product, we will offer you a refund or exchange if you told us within 14 days of receiving the goods. Once you've told us, you have another 14 days to return the goods with any included accessories and packaging. We'll then exchange it or offer a refund based upon the original payment method.

This doesn't affect your statutory rights.

* this policy doesn not apply for goods that were handled without care and broken or damaged by the customer. 

Seasonal items purchased on or after 1st of December are excluded from our 14 day hassle free returns policy.

IMPORTANT: Please note that if the courier in your area leaves your package unattended and it goes missing, we cannot be held accountable for it. In some areas, couriers are quite harsh with the packages and we reserve the right to stop shipping to certain addresses where we encountered these issues. 

We do not accept returns for items who were on sale with 50% off if they are slightly faulty but still useable. 

PAYMENT METHOD

We accept: VISA, MasterCard, Amex, VisaElectron, Maestro and Paypal

We offer the options to Buy Now Pay Later: ClearPay and Klarna

WHOLESALE INQUIRIES

We are not offering wholesale at the moment